Elevate your career as a Fiber Optic Support Engineer at VIAVI, focused on customer success. Engage in delivering top-tier technical services globally with cutting-edge fiber optic technology.
This role involves managing both remote and on-site technical support, including installations and customer training. You will troubleshoot issues, track service cases with Microsoft Dynamics, and work collaboratively to address needs from internal teams and clients alike.
Key Responsibilities:
• Provide installations and field calibrations
• Troubleshoot customer issues expertly via multiple channels
• Document service cases and ensure timely resolutions
• Collaborate with cross-functional teams effectively
• Create training content and maintain documentation
Requirements:
• Bachelor’s degree in Engineering or related technical field
• Skills in fiber optic cleaning and inspection
• Familiarity with Ethernet/IP networking
• Strong planning and organizational a...