Area Chief of Staff – Role Overview

Lead, develop, and manage associate veterinarians across Banfield hospitals to attract, develop, engage, and retain doctors who deliver quality care and meet expected hospital performance measures.

Drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in assigned hospitals, ensuring that every pet receives consistent care aligned with the six domains of quality: safe, effective, patient/client centered, timely, efficient, and equitable.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. (Quality, Responsibility, Mutuality, Efficiency, Freedom).
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits and manage the controlled substance inventory for relief doctors.
• Own doctor engagement and retention: assess risk, develop proactive retention strategies, and foster a supportive community for doctors.