KEY RESPONSIBILITIES

• Review the declared information, including identity, financial, employment and residential information, against bank statements and other documents to determine validity and accuracy

• Engage with internal and external stakeholders including Customer Operations, Business Development Managers and Associates, brokers and employers

• Perform outbound calls to assist applicants and brokers throughout the application

• Verify and validate that all lending policies are adhered to for each application

• Ensure each application complies with responsible lending and AML/CTF requirements

• Clear verbal and written communication with stakeholders to request further information and/or provide an outcome and reasoning

• Adhere to standard operating procedures to ensure efficient processing of applications and turnaround time targets are met

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