Job Summary:

The Verification Officer will play a pivotal role in assisting Medicare beneficiaries by verifying their eligibility for new benefits and ensuring a seamless transition to licensed insurance agents. This position requires strong communication skills, keen attention to detail, and the ability to manage sensitive customer information with the utmost professionalism. The Verification Officer will effectively handle customer inquiries, address concerns, and ensure strict compliance with Medicare regulations.

Key Responsibilities:

• Conduct Outbound Calls: Initiate calls to Medicare beneficiaries during the Annual Enrollment Period (AEP), informing them of new 2024 benefits such as dental, vision, hearing, and prescription coverage.
• Verify Eligibility: Confirm that beneficiaries have Medicare Part A and B, and gather key information, including date of birth, zip code, and prescription details, to determine ...