Job Purpose

As a Vendor and Quality manager your role is to ensure consistent, high-quality service delivery across language services operations by effectively handling vendor management, overseeing quality assurance and its processes, and driving continuous improvement in workflows. The role focuses on expanding as well as maintaining strong vendor partnerships, enhancing operational efficiencies in line with ISO standards, and supporting compliance, while leveraging strong organizational, analytical, and communication skills to optimize performance and uphold quality standards.

Vendor Management

• Oversee and manage the vendor pool to ensure optimal size, coverage, and capability aligned with business needs.
• Ensure vendors possess the required skills and receive appropriate training on processes and tools.
• Lead contract negotiations, including rates and scope of services, to maintain h...