Shape client experiences and drive growth as the Senior Director of Client Services at Merkle in Vancouver. Focus on building relationships and leveraging data for business strategies.
In this pivotal role, you will manage client accounts while collaborating with dentsu agency partners to enhance service delivery. Your understanding of marketing principles and analytical insights will inform strategic decisions. Strong leadership and communication skills are paramount for navigating complex client ecosystems.
Key Responsibilities:
• Oversee end-to-end client management processes
• Act as primary contact for client strategy development
• Create and implement client-specific growth plans
• Optimize client satisfaction and service quality
• Educate teams and clients on agency capabilities
Requirements:
• Degree in marketing or related discipline
• 10+ years in relevant sales or agency roles
• Familiarity with key advertising platforms
• Demonstrated pre...