Become a key player in guest satisfaction as a Vancouver Reservations Agent with Onni. Engage with guests and manage their inquiries to provide seamless reservation experiences.
Your role will include responding to reservation inquiries promptly and maintaining a detailed knowledge of hotel offerings. You will manage the reservation system, collaborate closely with the Front Office, and assist in maximizing hotel occupancy through efficient service. This role is perfect for those who excel in communication and organizational skills.
Key Responsibilities:
• Process guest reservation inquiries through various channels
• Accurately input data into property management systems
• Provide information on accommodations and amenities
• Handle modifications, cancellations, and confirmations effectively
• Collaborate with Front Office to enhance guest services
Requirements:
• High school diploma or equivalent required
• Relevant experience in hospitality or customer ...