📍 Local Job Near You
USRN Team Lead / Supervisor Healthcare BPO Makati Up to 100k
Epsilon Group Services
📍
makati, Philippines
Location
makati
Posted
June 19, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Title: USRN Supervisor (Healthcare BPO | Makati | Night Shift | Up to 100K)
Location: Makati
Schedule: RTO | 9 PM – 6 AM
Salary: Up to PHP 100,000 + Allowances
Key Responsibilities
Lead and coach a team of USRNs
Monitor KPIs (AHT, QA, adherence, MTM completion)
Handle escalations and support complex cases
Guide nurses transitioning to telehealth
Ensure HIPAA compliance and quality standards
Qualifications
Active PRN license (required)
USRN license (preferred)
2+ years leadership experience in healthcare BPO or telehealth
Location: Makati
Schedule: RTO | 9 PM – 6 AM
Salary: Up to PHP 100,000 + Allowances
Key Responsibilities
Lead and coach a team of USRNs
Monitor KPIs (AHT, QA, adherence, MTM completion)
Handle escalations and support complex cases
Guide nurses transitioning to telehealth
Ensure HIPAA compliance and quality standards
Qualifications
Active PRN license (required)
USRN license (preferred)
2+ years leadership experience in healthcare BPO or telehealth