What you'll be doing

1. Conducting comprehensive quality assurance audits on service calls and other healthcare-related tasks
2. Providing detailed feedback and coaching to team members to drive continuous improvement
3. Analyzing performance data and identifying areas for process optimization
4. Collaborating with cross-functional teams to implement quality initiatives
5. Staying up to date with industry regulations and best practices
6. Contributing to the development of quality assurance tools and training materials

What we're looking for

1. A registered nurse (USRN) with a minimum of 3 years' experience in a quality assurance or similar role
2. Excellent attention to detail and strong analytical skills
3. Proficiency in data analysis and reporting
4. Exceptional communication and coaching abilities
5. Adaptability and a keen interest in process improvement