The primary responsibility of this role is to work with the team of Assistant Managers to oversee the quality of deliverables, manage team relationships, and assess developmental/training needs of employees and processes.

The Lead Assistant Manager is always focused on achieving the organization’s goals with effective delivery of its core competencies.

Essential Functions

1) Operations / Client Management

• Identifies the gaps between the desired state and the current state of knowledge and works with different departments in developing customized training curriculum that is scalable and provides the company a competitive edge
• Articulates performance expectations and team objectives while collecting and interpreting balanced measures to evaluate individual staff and team performance
• Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high-performing te...