Join a leading Computer Hardware Retailer as a full-time User Support Technician. This role focuses on delivering exceptional user support and system performance evaluation.
We invite skilled support technicians to apply for this critical position. The User Support Technician will respond to user issues, consult technical documents for solutions, and log various problems and resolutions. In addition, you will provide training, guidance, and support in a collaborative team environment.
Key Responsibilities:
• Provide effective user support on computer issues
• Maintain and report on network performance
• Create and manage a problems and solutions log
• Supervise technical support staff in daily operations
• Install and configure software and hardware for users
Requirements:
• CompTIA Security+, Network+, and MCSA Certifications
• Strong knowledge of networking software and hardware
• Excellent customer service abilities
• Capable of handling physical ...