Department

User Support Specialist

Reports to

Senior Manager, Community Crisis Responders

Job type

 Part-Time, Permanent, Remote working only

Location

Based in Canada

Posting period

Sunday, June 7, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being. 

The Opportunity

The User Support Specialist is responsible for providing general user and technical support for our texting department, including inquiries from internal (i.e., staff and volunteers) and external stakeholders (i.e., service users and the general public), and providing general technical and administrative su...