IT Service Desk Specialist - Level 1

Summary

The IT Service Desk Specialist – Level 1 is responsible for providing first-level technical support to end users by responding to inquiries received through phone, email, and web-based ticketing systems. This role involves troubleshooting and resolving common hardware, software, and connectivity issues, assisting with user account setup and maintenance, and supporting routine IT operations. The position requires the ability to follow established procedures, document support activities accurately, and escalate more complex issues to senior team members when necessary. This role must be able to manage multiple tasks, prioritize effectively, and maintain a professional and client-focused approach in a dynamic work environment.

Job Duties

• Log and track support tickets, gather necessary information from users, and resolve basic technic...