User Researcher - Government / Public Sector

Rate: £520 per day (Inside IR35)
Location: Fully Remote
Contract: Initial until 30th September 2026 + 6-month rolling extensions

The Opportunity

We are looking for an experienced User Researcher (SFIA Level 5) to join a high-profile Government / Public Sector digital payments programme.

This is a key role where you'll lead and coordinate user research across multiple agile teams, ensuring services are designed around real user needs and deliver measurable outcomes for citizens.

You'll play a critical part in shaping and improving digital payment services within a complex, large-scale public sector environment.

Key Responsibilities

Research Leadership & Delivery

Lead and coordinate user research across multiple delivery teams
Take ownership of research for a dedicated product area within the payments programme
Plan, design and execute end-to-end research activities
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