• Excellent communication skills – you enjoy helping others and do so professionally
• Empathy and patience – you know how to make customers feel heard and understood
• Strong organizational skills – you work in a structured and detail-oriented way
• Previous experience in customer service is a plus, but not a must
• Comfortable using Microsoft Office and basic business tools

Tasks and responsibilities

• Responding to customer enquiries via email and phone in a friendly, helpful, and professional manner
• Listening with empathy and addressing customer user access management needs with care and sensitivity
• Documenting all enquiries accurately and ensuring timely follow-up
• Coordinating with internal teams and Level 2 Support to resolve complex user access management issues
• Maintaining a structured and organized approach to managing communication and follow-ups
• Following correct polic...