Pay Rate Range: $50.00 - 51.47/hr.

GBaMS ReqID: (phone number removed)



Job Descriptions:

Job Title Amazon Connect SpecialistJob SummaryWe are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV). This role will focus on configuring Amazon Connect| designing call flows| and supporting voice features to deliver a seamless contact center experience.Key ResponsibilitiesConfigure and manage Amazon Connect instances and telephony componentsSet up inboundoutbound calling| phone numbers| queues| routing profiles| and agent settingsDesign and maintain contact flows IVR| including menus| call routing| callbacks| and hold logicConfigure call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ExperienceHands on experience wi...