Pay Rate Range: $ 64.28 - 66.17/hr.

GBaMS ReqID: (phone number removed)



Job Description:

10 year exp. in LivevoxNICE In Contact development Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting) Strong knowledge on Nice Personal Contact Dialer.

Strong knowledge on NICE IEX .

Strong knowledge on Nice Quality Management LiveVox dialer Smart Reach hands-on with scriptingb Good knowledge on API GW Elastic Stack (ELK) Snowflake integration.

Good knowledge on AWS Kafka and hands-on on AWS services such as EKS |EC2 | Lambda andKafka configuration knowledge.

Should have knowledge on salesforce call center components ( SSO configuration Sail Point profiling Omnichannel call center setup SF managed packages Softphone integration with NICE LiveVox switches) Understanding of the Studio Scripting Experience working with Kafka.

Experience Nice Personal Co...