Pay Rate Range: $17.85 - 18.38/hr.

GBaMS ReqID: (phone number removed)



Collection Specialist



Job Description:

Engage with members through 100 phone-based interactions to understand their financial circumstances related to delinquent accounts| providing customized solutions and education to improve their overall financial well-being and resolve outstanding balances.

Utilize strong analytical and problem-solving skills to quickly assess the reasons behind account delinquencies and develop effective strategies for resolution| including exploring payment options and financial assistance programs.

Employ exceptional communication and negotiation skills to establish mutually agreeable payment arrangements| adhering to established guidelines and regulatory requirements for collections activities.

Leverage critical thinking to navigate complex and potentially sensitive situations| ident...