Pay Rate Range: $46.42 - 47.79/hr.

GBAM Req ID: (phone number removed)



Role:Functional Consultant (Disputes)



Job Description:

•5+ years of experience in payments disputes & chargebacks across products like ATM, debit/credit cards, ACH, and P2P (Zelle)

•Strong working knowledge of network rules & regulations (e.g., Visa, Client, NACHA) and Reg E, Reg Z, etc.

•Expertise in end-to-end dispute process lifecycle: intake, investigation, provisional credit, representment, arbitration and recovery

•Operational experience handling fraud vs non-fraud disputes, including unauthorized transactions, ATM cash claims, merchant disputes, and ACH returns

•Proficiency in Zelle disputes handling, including scam vs unauthorized classification, liability assessment, and bank-to-bank coordination

•Ability to analyze dispute trends, root causes, and leakage points; drive actiona...