Job Summary

Live Support Specialist handles customer inquiries across phone, email, and live chat for multiple e-commerce marketplaces. The role focuses on resolving high‑priority concerns, managing orders and refunds, providing product support, and building positive customer relationships while ensuring timely, accurate, and professional service.

Key Responsibilities

• Resolve all customer concerns with a focus on phone calls (inbound and outbound) and live chat for various marketplaces.
• Handle customer concerns, mainly high priority tickets, via email or buyer messaging for various marketplaces.
• Use appropriate tools in creating and sending outbound emails, as needed.
• Assist with placements or cancellations of orders, refunds, exchanges, and delivery of products.
• Build lasting customer relationships as part of the sales process.
• Manage and resolve all customer concerns.
• Quickly write res...