Job Description:

We are looking for a highly skilled Production Support Engineer who can effectively manage production issues, participate in incident calls, and perform deep technical triage. The ideal candidate has strong hands‑on experience with production troubleshooting , database analysis , shell scripting , and a solid understanding of application environments . This role requires calm decision‑making during incidents and strong collaboration with development, QA, and infrastructure teams.

Key Responsibilities

• Act as a primary responder for production issues , ensuring quick triage and resolution
• Join incident / bridge calls , provide technical updates, and drive root cause analysis
• Monitor production systems and applications to proactively identify issues
• Perform log analysis, database checks, and system diagnostics during incidents
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