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University Service Design Leader
The University of Alberta
π
edmonton, Canada
Location
edmonton
Posted
June 06, 2026
Commute
Local Area
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Job Description
Elevate service design initiatives at the University of Alberta as the University Service Design Leader in a hybrid work setting. This strategic managerial position emphasizes human-centered service delivery across the institution.
As a key player in the Office of Strategic Transformation and Delivery, you will lead a diverse team to design services that address user needs. Your role will entail fostering a collaborative culture while utilizing research insights to optimize service efficiency and effectiveness. You'll develop strategic frameworks that guide the institution in enhancing user experiences.
Key Responsibilities:
β’ Collaborate on the service design roadmap with leadership
β’ Supervise user research to uncover insights and pain points
β’ Guide service prototyping and validation activities
β’ Conduct design-thinking workshops across departments
β’ Formulate and uphold service standards and governance
Requirement...
As a key player in the Office of Strategic Transformation and Delivery, you will lead a diverse team to design services that address user needs. Your role will entail fostering a collaborative culture while utilizing research insights to optimize service efficiency and effectiveness. You'll develop strategic frameworks that guide the institution in enhancing user experiences.
Key Responsibilities:
β’ Collaborate on the service design roadmap with leadership
β’ Supervise user research to uncover insights and pain points
β’ Guide service prototyping and validation activities
β’ Conduct design-thinking workshops across departments
β’ Formulate and uphold service standards and governance
Requirement...