About the Role

As a Unit Manager, you will bring strong operational leadership across service desk and end‑user support, including incident and request management, asset and licensing control, and service performance. You will embed ITIL‑aligned practices, meet service levels, and drive continuous improvement through data, insights, and customer feedback.

Working in partnership across IT, you will support technology initiatives and organisational change, ensuring minimal disruption to business operations while maintaining a secure ICT environment through strong security practices and risk management.

As a people leader, you will build a high‑performing team, foster a culture of accountability and continuous improvement, and partner with stakeholders to deliver consistent, high‑quality, customer‑focused outcomes.

About You

• Proven experience leading and developing customer service teams, including lifting service desk performance. <...