Being polite, compassionate, and understanding patients and family members at all times. Complies with Sanad customer service standards taught in Corporate Orientation.

Provides information in a prompt, efficient, and professional manner. 

Performs clerical work for the department and communicates efficiently with all stakeholders through various methods (calls, emails, and direct contact) to collect the details.

Reminder calls as per division standard operating procedure before appointment/procedure.

Liaises between different support services to ensure patient needs are met (e.g. the laboratory, pharmacy, translation services etc.)