**Description**

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Summary:
The Unit Clerk is a primary customer service role for an acute care unit in a hospital setting. This role organizes and facilitates common administrative and logistic tasks arising from the regular clinical operations of the unit.

Responsibilities:

+ Coordinates patient movement to and from the unit, whether within the hospital, to other institutions or as part of the discharge process.

+ Answers patient and family queries by phone or other mediums and escalates to appropriate staff as needed.

+ Schedules patient discharge and post-discharge consultations.

+ Acts as primary service representative for unit to staff and visitors.Maintains simple accountability systems for the unit, such as physical environment checklists.
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