Lead and manage the end-to-end response to critical incidents and major incidents.

Coordinate between teams to assess the incident s impact, scope, and urgency.

Oversee and guide root cause analysis and the development of incident recovery and prevention measures.

Ensure timely and accurate escalation of incidents to key stakeholders.

Crisis Coordination and Communication:

Act as the primary point of contact for all crisis incidents, maintaining clear and effective communication with both internal and external stakeholders.

Keep senior management, affected teams, and relevant partners updated on incident status and resolution efforts.

Create and distribute post-incident reports, ...