Primary Roles & Responsibilities:

+ Comprehend basic knowledge to Install and program UC platforms which may include some or all of the following functionality as per certification: Chat, Presence, Voice, Mobility, Audio, Web, Video, Desktop Sharing, Call Control, Speech Recognition, Unified Messaging, etc.

+ Analyze system problems by selecting the appropriate tools and techniques in line with organization guidance

+ Select the most appropriate solution to the fault, using the relevant logistical support where appropriate, or escalates to a higher-level where necessary.

+ Install and configure appropriate component and or systems appropriate to the organization

+ Select the appropriate diagnostic tools to monitor, test and reacts to network performance

+ Undertake hardware or software upgrades appropriate to the organization interpreting specifications

+ Interpret technical specifications for activities and maintain ...