The role
The Unified Communications Technical Specialist plays a key role in driving continual growth and optimisation within the Genesys Cloud platform. In addition to business as usual system administration, interaction configuration, and integration with external systems, the role focuses on identifying automation opportunities and implementing streamlined, automated conversation processes across customer enquiry channels.

Working closely with internal teams, external stakeholders, and vendor partners, the Unified Communications Technical Specialist collaborates with Business Analysts to uncover and deliver continual improvement initiatives. The role also requires staying current with new features and capabilities within Genesys Cloud and core IaC platforms to ensure the organisation maximises value and keeping the organisation ahead of industry changes that add measurable value.

Risk Accountabilities Relevant to Your Line of Defence