Key Responsibilities

• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client's Service Level Agreement Mean-Time-to-Respond time
• Resolving an issue within a client's Service Level Agreement Mean-Time-To-repair time
• Understanding each client's Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance
• Compiling full maintenance reports after work is completed
• Advanced fault‑finding
• Comprehensive knowledge of wiring, cable termination and best practice standards
• Video Conferencing and Audio‑Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Programming Crestron and Extron control ...