The Customer Support Centre Agent plays a vital role in ensuring a seamless customer journey by providing an exceptional non‑face‑to‑face customer service experience. This position involves building long‑lasting relationships with new and existing customers to foster trust and promote commercial growth. The role is centered on efficient communication, quick resolution of issues, and maintaining high service standards through precise and effective management of customer interactions.

• Accurately raise cases in CRM for follow‑up and data recording.
• Resolve all customer emails and social media complaints within 24 hours.
• Achieve first call resolution by finding solutions for customers.
• Monitor transport management system and inform customers of delays.
• Communicate positively and empathetically to enhance customer experience.
• Arrange schedules and workloads to ensure service levels and customer experience ar...