Interface between our customers, regional team Sungrow and HQ Team Sungrow.

Take ownership of dispatched customer issues.

Provide service and customer support during field visits or dispatches, also remote support as first instance support over call or other medium.

Run a diagnosis on errors or technical problems.

Deliver support and contribute service solutions for our customers.

Perform all on-site installation, repair, maintenance, and test tasks as well as upgrades or rework activities.

Support the coordinate with Project Management team during commissioning and site acceptance services.

Follow operational procedures, processes and practices as defined, documented and consistently applied.

Follow the applicable health and Safety instructions and regulations.

Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.

Support MENA Service Managem...