Job Purpose

The Sales and Customer Care Associate will support day-to-day sales operations and deliver exceptional service across customer touchpoints. This role is operationally focused, combining customer-facing communication with order management, product knowledge, and administrative tasks to ensure a seamless experience for customers and effective support for the sales function.

The role contributes to revenue growth by converting enquiries, resolving customer issues, and maintaining accurate records while working closely with Sales, Customer Care, Merchandising, and Logistics teams.

Reporting, Interaction Lines & Relationships

Key Internal Relationships

• Sales Team

• Customer Care Team

• Merchandising & Planning

• Logistics & Fulfilment

• Marketing & CRM

• Tech & Product

Key External Relationships