Key Responsibilities:

• Provide high-quality support to SMB clients across multiple channels (chat, email, and phone) in both Turkish and English.
• Make outbound calls for email inquiries and when necessary for chat, ensuring timely and effective query resolution.
• Offer pre- and post-sales support for self-service products.
• Guide clients through product and tool usage to enhance their experience.
• Identify common trends and recurring problems that affect multiple SMB clients and provide solutions to address these challenges.
• Collaborate with internal teams to ensure client issues are resolved quickly and efficiently.

Requirements:

• Fluent Turkish speaker with a strong command of English (B2).
• Excellent communication and problem-solving skills.
• Ability to handle multiple channels of communication (chat, email, phone).
• Stro...