Trilingual Technical Support Technician - French (Canadian) and English
This job is in your area. Enjoy a short commute and work close to home.
Job Description
About the Role
The technical support technician is responsible for OEM equipment support and repair, primarily focusing on scanner and peripheral hardware devices. This includes providing technical support for client hardware environments, assisting with issue resolution, and restoring service availability. The role involves working with technicians and customers to troubleshoot and resolve common hardware issues, while identifying when to escalate more complex problems.
What You'll Do
Review OEM system logs and device information to identify common hardware or connectivity issues. Escalate more complex findings to senior team members. Reviewing log data helps identify security breaches and component failure. An L1 technician uses experience and technical knowledge to analyses logs which also includes utilizing log processing tools. (20%)
Maintain accurate records of incident transactions and perform triage to impleme...