JOB
PURPOSE

The Travel Counselor is
responsible for coordinating and managing travel arrangements for
clients while ensuring services are delivered in accordance with
company procedures, client policies, and service level agreements
(SLAs). This role focuses on delivering efficient travel solutions,
maintaining high service standards, and ensuring seamless travel
experiences for clients through accurate booking, timely responses,
and professional customer
support.

JOB
RESPONSIBILITIES

Travel
Arrangement & Reservation
Management

• Handle and monitor all
  travel enquiries received via telephone, email, and walk-in clients
  in a timely and professional manner.
• Plan
  travel itineraries and coordinate reservations for flights, hotels,
  car rentals, coaches, and train services based on client
  requirements.
• Process ticket issuance and
  prepare relevant trave...