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Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

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S.i. Systems
πŸ“ Calgary, Canada
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Location Calgary
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Posted March 23, 2026
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Commute Local Area
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Job Description

On behalf of our GoC Defence client, S.i. Systems is searching for ERP Help Desk SpecialistΒ (DRMIS Field Service Representative)Β to deliverΒ embedded, front-line SAP/DRMIS supportΒ for aircraft maintenance organizations. Provides application and operational support services to the RCAF in support of DRMIS and SAP-based solutions. Responsible for incident management, business requirements development, reporting, documentation, and stakeholder communications in accordance with DND and RCAF procedures.

*On Site in Trenton*

Responsibilities

  • Create, manage, and track Incident Reports (IRs) and Service Requests using SAP Solution Manager (SolMan).
  • Provide Level 2 support including incident analysis, triage, coordination of resolution, and lifecycle validation.
  • Develop business requirements and supporting documentation for incidents and enhancements.
  • Communicate incident status and resolutions to RCAF clientele.
  • Analyze ...
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    πŸ“ Location Details

    πŸŒ†
    City
    Calgary
    πŸ—ΊοΈ
    Country
    Canada
    πŸš—
    Commute
    Local Area

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