Qualifications

• College Graduate
• 2-4 years of travel industry experience required for support roles
• Must not be a job hopper
• Should not be a current or former employee of Wipro
• Must be living within Cebu

Key Responsibilities

• Handle travel-related customer support via phone, email, and chat
• Assist with booking, rebooking, cancellations, refunds, and itinerary changes
• Coordinate with airlines, hotels, and travel partners for issue resolution
• Ensure accurate documentation of reservations and customer requests
• Resolve customer concerns within SLA, quality, and compliance standards
• Support travel disruptions, schedule changes, and post-booking requests
• Maintain strong product knowledge of travel policies, fare rules, and booking systems
• Meet performance targets for productivity, quality, and customer satisfaction