Lead the Travel Store at CAA Club Group in Kingston, ON, focusing on staff development and customer service excellence. Oversee daily operations and ensure the team is well-equipped and motivated.
As a Travel Store Manager, you will utilize your leadership skills to maintain staffing levels and provide performance feedback to team members. Your role involves setting yearly goals and aiding staff in career development. You’ll monitor financials and address customer concerns empathetically to enhance member satisfaction.
Key Responsibilities:
• Ensure adequate staffing and training for travel staff
• Provide ongoing performance feedback and coaching
• Set annual goals for the store and associates
• Prepare budgets and monitor expenses and revenues
• Address customer issues in a compassionate manner
Requirements:
• Post-Secondary education and 5 years of leadership experience
• Strong people management and MS Office skills
• Previous retail or travel exper...