TRAVEL COUNSELOR / SENIOR TRAVEL COUNSELOR (PENANG)

Job Purpose

• The Travel Counselor position will be ensuring service to clients of Holiday Tours is adhering to Holiday Tours procedures, client’s service level agreement and policy. This person will report to the Senior Manager – Corporate Operations.

Job Responsibilities

• To handle and track all telephone, e-mail & walk‑in enquiries and plan itineraries, make reservations, issue tickets/documents for client and reporting to the Senior Manager – Corporate Operations.
• To plan itineraries, make reservations, issue tickets for clients.
• To handle reservation requests related to hotel, car rental, coach, train, flight bookings and reporting to the Team Leader, Division Manager and Vice President.
• To provide clients with visa information and submit the application.
• To provide professional & up to date information on air fares & travel relat...