The Travel Consultant supports business travelers by managing bookings, changes, and disruptions across chat, phone, and email channels. This role ensures compliance with company and client travel policies while delivering a high-quality, customer-focused travel experience. This role involves providing professional and responsive travel support while assessing traveler needs and preferences.

Responsibilities

• Provide professional and responsive travel support via chat, phone, and email
• Assess traveler needs, preferences, and urgency to effectively prioritize requests
• Book, modify, and service air, hotel, car, and rail reservations
• Accurately handle ticketing, exchanges, refunds, cancellations, and schedule changes
• Meet or exceed SLA response and resolution targets
• Communicate clearly and proactively with travelers during disruptions or itinerary changes
• Ensure adherence to company policies,...