POSITION SUMMARY:

Our Travel Consultants serve as knowledgeable ambassadors of Bass Pro - Hospitality, specializing in promotions, room categories, and property details to effectively inform and upsell to guests. They are responsible for handling reservation inquiries - both verbal and written - with accuracy and efficiency, ensuring exceptional guest satisfaction while optimizing room revenue and sales opportunities.

ESSENTIAL FUNCTIONS:

· Provide outstanding, personalized guest service while answering all phone calls within three rings.

· Communicate with the guests in a professional manner via phone

· Gain thorough knowledge of our current guest services, dining options, and activities to answer guest questions and upsell

· Process all reservations, changes and cancellations coming over the resort's switchboard or via email.

· Remain in constant awareness of all resort package plans, paying close attention to changes and...