Location
manila
Posted
June 02, 2026
Commute
Local Area
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Job Description
Job Description
We are hiring Customer Service Representatives for a Travel Account to assist customers with travel-related inquiries. You will handle concerns involving flight bookings, reservations, itinerary changes, cancellations, and general travel support while delivering excellent customer service.
Key Responsibilities
- Handle inbound customer inquiries via phone, chat, or email
- Assist customers with flight bookings, hotel reservations, changes, and cancellations
- Provide accurate information on fares, schedules, travel policies, and promotions
- Resolve customer concerns professionally and efficiently
- Document interactions and transactions accurately in the system
- Meet quality, customer satisfaction, and productivity metrics