Job Description

We are hiring Customer Service Representatives for a Travel Account to assist customers with travel-related inquiries. You will handle concerns involving flight bookings, reservations, itinerary changes, cancellations, and general travel support while delivering excellent customer service.

Key Responsibilities

• Handle inbound customer inquiries via phone, chat, or email
• Assist customers with flight bookings, hotel reservations, changes, and cancellations
• Provide accurate information on fares, schedules, travel policies, and promotions
• Resolve customer concerns professionally and efficiently
• Document interactions and transactions accurately in the system
• Meet quality, customer satisfaction, and productivity metrics