Travel Assistance Coordinator

Join a global leader in travel insurance and medical assistance in a permanent, full-time role with stable career growth and competitive benefits. Help customers in need, coordinate care with hospitals, and solve travel and health issues in real time across countries, working with regional teams and gaining cross-border exposure.

What you will do

• Handle inbound/outbound calls and emails within travel assistances operations

• Explain policy coverage and claims; triage urgent medical and travel cases

• Coordinate hospital admissions, guarantees of payment (GOP), and medical transfers

• Liaise with medical and non-medical providers (hospitals, clinics, airlines) and our assistance network

• Log cases in CRM; follow through to resolution; escalate when needed, and share ideas to improve CX

• Work effectively in an environment shap...