Elevate the employee digital journey as a Director of Experience and Optimization. Drive AI transformation while enhancing support channels and reducing technological friction in a modern workplace environment.
This leadership role requires someone experienced in Digital Employee Experience, IT Service Management, and Automation. You will be pivotal in implementing a cutting-edge support model that enhances overall employee satisfaction while capitalizing on automated solutions. Expect to lead a diverse team, elevate operational excellence, and foster a collaborative culture focused on continuous improvement.
Key Responsibilities:
• Lead the execution of the digital employee experience roadmap
• Drive AI-enabled self-service capabilities for support channels
• Minimize troubleshooting through self-healing technology solutions
• Establish a global command center for performance monitoring
• Foster a customer-focused culture within the team
Requirements:
• 8–12...