Join Questrade Financial Group as a Senior Manager in Everyday Banking, located in North York. Lead operations and enhance the customer experience within a collaborative hybrid environment.
In this critical role on the Questbank Operations team, you will report to the Director and take charge of delivering core banking services. Your expertise will bridge operational excellence with product strategy to ensure utmost service efficiency.
Key Responsibilities:
• Oversee the operational lifecycle of Canadian payments
• Manage account onboarding and compliance workflows
• Drive accurate resolution of payment issues and errors
• Lead automation initiatives for streamlined operations
• Coordinate with Product and Sales for banking enhancements
Requirements:
• 5-7+ years in Retail Banking or Fintech environments
• Proven people management experience
• Bachelor’s degree in a relevant field
• Strong knowledge of payment systems in Canada
• Proficient in dat...