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Training Supervisor: Trust & Safety and Compliance
Concentrix
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kuala lumpur, Malaysia
Location
kuala lumpur
Posted
May 25, 2026
Commute
Local Area
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Job Description
As a Training Supervisor at Concentrix, you will lead and oversee the delivery of comprehensive training programs to ensure consistent quality, compliance, and alignment with business objectives.
Key Responsibilities
- Oversee the planning, execution, and evaluation of New Hire Training (NHT) batches and continuous learning initiatives.
- Supervise and coach trainers to ensure highβquality, standardized training delivery across programs.
Performance & Quality Monitoring
- Monitor trainer performance, trainee engagement, and learning outcomes to identify opportunities for improvement.
- Ensure training aligns with quality standards, policy compliance, and client expectations.
Trust & Safety Training Oversight
- Deliver training related to Trust & Safety operations, including data privacy, confidentiality, and user safety.
- Address risk mitigation, regulatory compliance, and r...