Job Summary:

Designs, develops, delivers, and maintains highly effective and engaging learning content using multiple delivery methods including handouts, reference guides, walkthrough videos, micro/macro e-learning modules, and other digitized learning content. Organizes and conducts training sessions to ensure professional development in both virtual settings as well as corporate facilities, field sites, and off-site as needed. Helps manage a comprehensive course catalogue and training curriculum for all new and existing employees as well as participate in the training and organizational change management of system upgrades and new product implementations either virtual or on-site as needed.

Works closely with business areas and other department trainers to ensure training needs are being met while also evaluating their effectiveness post implementation. Provides prompt and intelligible support to clients as they navigate training services and applica...