Job Summary:

Grewal Eye Institute is looking for a Trainer with a strong hospitality background to drive service excellence and enhance patient experience across the organization. The role involves designing and delivering training programs focused on communication, grooming, and customer service standards for both front-line and support staff.

Key Responsibilities:

• Design and deliver training programs on patient experience, customer service, and professional conduct
• Conduct induction and ongoing training sessions for employees across departments
• Promote a hospitality-driven approach to patient interaction and service delivery
• Assess training needs in collaboration with department heads
• Evaluate the effectiveness of training programs through feedback and performance tracking
• Conduct role plays, workshops, and interactive sessions to ensure practical learning
• Standardize grooming,...