Role Overview

Our organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long‑term educational roadmap, ensuring our technical staff possesses the high‑level skills necessary to support complex platform integrations, API debugging, and data‑driven marketing technologies. You will bridge the gap between technical engineering teams and front‑line support, transforming training from a baseline requirement into a strategic driver of organizational performance.

Key Responsibilities

1. Strategic Leadership & Governance

• Vision & Roadmap: Develop and execute a multi‑year strategic vision for technical enablement that aligns with the organization's growth and capability goals.
• Operational Partnership: Act as the primary liaison for Operations, Product, and Engineerin...