• Develop training strategy and modular programs: onboarding, product, sales, CX, visual merchandising.
• Identify training needs using store audits, sales data, mystery shopping, and manager feedback.
• Design and deliver blended learning (classroom, on-the-job, e-learning, ToT).
• Conduct store visits, assess retail standards, and coach managers and sales teams; implement improvement plans.
• Define and track training KPIs (conversion, ATV, NPS, mystery shop, competency scores); report impact and ROI.
• Partner with operations, merchandising, and marketing for seamless program implementation.
• Lead leadership development and mentor regional trainers; manage training calendars and LMS.

Must-have experience & skills

• 5+ years in retail training, L&D, or store operations; luxury retail strongly preferred.
• Proven ability to drive commercial impact through training.
• Strong facilit...